Question 1

Is your system custom-built for Middle Tennessee?

Accepted Answer

Yes. We design systems around the water conditions commonly found throughout Middle Tennessee rather than using a one-size-fits-all national configuration. Your actual system recommendation still begins with the water entering your specific home, your plumbing, and the goals you want the system to address.

Question 2

How do I know what system I need?

Accepted Answer

We start with the water, not the equipment. The right solution depends on factors such as your water source, hardness, disinfectants, sediment, plumbing, drinking-water goals, and whether you are trying to address whole-home water, drinking water, or both. That is why our process begins with understanding your water and your home before recommending equipment.

Question 3

Do I need every component you offer?

Accepted Answer

No. More equipment does not automatically mean better water. Some homes may only need filtration. Others benefit from filtration plus conditioning or a dedicated drinking-water system. Technologies such as hydrogen water, Hydro Vita, and the Biodynamizer are optional enhancements for homeowners who specifically want to explore those categories. We build around the home rather than automatically adding every available component.

Question 4

Do I have to sign a long-term contract?

Accepted Answer

No. There is no required long-term equipment contract. Simply Water also offers ongoing professional maintenance options for homeowners who prefer scheduled service and system support.

Question 5

What does whole-home filtration do?

Accepted Answer

A whole-home filtration system treats water as it enters the home so the water supplied to faucets, showers, appliances, and plumbing passes through the selected treatment media first. The exact treatment configuration depends on the water and the system selected.

Question 6

What types of water issues can Simply Water address?

Accepted Answer

Depending on the system configuration and water conditions, treatment may be designed around issues such as: chlorine or chloramine sediment hardness and scale certain metals taste and odor selected organic contaminants fluoride when a fluoride-specific configuration is appropriate The specific system should be selected based on the water being treated rather than assuming every home needs the same media.

Question 7

Does Simply Water filter fluoride?

Accepted Answer

Fluoride treatment is available through selected Simply Water configurations. The neuroPURE line is the option specifically designed for homeowners who want fluoride addressed as part of their whole-home treatment strategy. Because water sources and treatment goals vary, we recommend confirming what is present in your water before choosing a fluoride-focused configuration.

Question 8

Does Simply Water address heavy metals?

Accepted Answer

Selected Simply Water filtration configurations are designed to address certain metals that may be present in source water or introduced through plumbing and infrastructure. The appropriate media depends on the specific metal and concentration involved, which is another reason we prefer to understand the water before selecting a system.

Question 9

Does Simply Water address PFAS?

Accepted Answer

Selected Simply Water systems use carbon-based filtration media that may be appropriate for reducing certain PFAS compounds. PFAS is a broad category of chemicals, and treatment performance depends on the specific compounds, concentration, media, system design, flow rate, and maintenance. If PFAS is one of your primary concerns, tell us during your consultation so it can be considered when selecting the system.

Question 10

Do you offer water softeners or scale-control systems?

Accepted Answer

Yes. Simply Water offers water-conditioning options designed around hardness and scale concerns. Depending on the home and homeowner’s preferences, that may include traditional softening or salt-free conditioning approaches. Filtration and water conditioning solve different problems, so they may be used independently or together.

Question 11

What is the difference between filtration and conditioning?

Accepted Answer

Filtration is primarily about removing or reducing selected substances from the water. Conditioning is primarily about changing how hardness minerals behave so they create fewer problems for plumbing, fixtures, and appliances. A home can need one, both, or neither depending on the water.

Question 12

Do you offer Reverse Osmosis drinking-water systems?

Accepted Answer

Yes. Simply Water offers Reverse Osmosis drinking-water options for homeowners who want a dedicated point-of-use system. RO can be an effective way to reduce a broad range of dissolved substances in drinking water. Depending on the selected configuration, mineral or alkaline stages may also be available after the RO process.

Question 13

Why would I use Reverse Osmosis if I already have whole-home filtration?

Accepted Answer

Whole-home filtration and Reverse Osmosis serve different purposes. Whole-home treatment is designed around the water used throughout the house. RO is typically used at a dedicated drinking-water location when someone wants a higher degree of refinement for the water they drink and cook with. Some homes use only whole-home treatment. Others use both.

Question 14

What is alkaline water?

Accepted Answer

Alkaline water describes water with a pH above neutral. Depending on the drinking-water configuration, mineral media or other treatment choices may influence pH and mineral composition. Alkaline water should not be confused with hydrogen water.

Question 15

What is hydrogen water?

Accepted Answer

Hydrogen water contains dissolved molecular hydrogen gas, or H₂. That is different from alkalinity and pH. Simply Water offers hydrogen-water options for homeowners specifically interested in this category of drinking water.

Question 16

What is Hydro Vita?

Accepted Answer

Hydro Vita is an optional whole-home enhancement designed around vortex-based water movement. It uses a dual-vortex design that moves water through opposing vortex patterns as the water passes through the device. Because broader claims surrounding ‘structured water’ vary widely, Simply Water focuses on explaining the physical technology and allowing homeowners to decide whether it belongs in their system.

Question 17

What is the Biodynamizer?

Accepted Answer

The Biodynamizer is a Belgian-made specialty water device offered as an optional addition to select whole-home systems. Its design combines hydrodynamic water movement with magnetic elements and other proprietary design principles. Technologies in this category are sometimes described using terms such as magnetized, energized, or structured water. Those terms are associated with broader theories and claims that extend beyond established water-treatment science. Simply Water focuses on explaining what the equipment is, where it is installed, and how it functions physically so homeowners can make an informed decision about whether they want to include it.

Question 18

Are Hydro Vita and the Biodynamizer required?

Accepted Answer

No. Both are optional enhancement technologies. They are not required for a Simply Water filtration or conditioning system to function. A homeowner may choose to explore them after the primary treatment needs of the home have been addressed.

Question 19

Will a Simply Water system fit in my home?

Accepted Answer

Most whole-home systems use tall, relatively narrow treatment tanks, but the total footprint depends on the selected configuration. Systems may include multiple tanks, prefilters, valves, or drinking-water equipment. We have installed systems in garages, mechanical rooms, basements, utility areas, and other locations near the home’s main water line. If space is limited, we can review the layout and determine what installation approach makes the most sense.

Question 20

Where does the system get installed?

Accepted Answer

Whole-home equipment is installed where the main water supply enters the home whenever the plumbing layout allows it. The exact location depends on access, available space, drainage requirements, power requirements where applicable, and the equipment being installed.

Question 21

Can I take my filtration system with me if I move?

Accepted Answer

In many cases, yes. Whole-home systems can often be professionally removed and reinstalled at another home. Because plumbing and water conditions may differ at the new property, the system should be evaluated before reinstallation. Contact Simply Water before moving the equipment so we can review the system and current warranty requirements.

Question 22

Does my system require maintenance?

Accepted Answer

Yes, but the amount and frequency depend on the system. Filters, treatment media, salt where applicable, UV lamps, RO filters, and other components can have different service schedules. Simply Water offers professional maintenance options for homeowners who prefer scheduled service and system records.

Question 23

What is the Professional Service Program?

Accepted Answer

The Professional Service Program, or PSP, is Simply Water’s ongoing maintenance option. The program is designed to help homeowners stay ahead of routine system service through scheduled maintenance and service records. Because coverage and warranty terms can change by system and agreement, current PSP benefits should be confirmed at the time of enrollment.

Question 24

Do you offer a warranty?

Accepted Answer

Yes. Warranty coverage varies by product, component, and whether the system is enrolled in an applicable service program. Because warranty terms are contractual and may change over time, homeowners should rely on the written warranty provided with their system for exact coverage, exclusions, and transfer requirements.

Questions About Your Water?

Getting Started

Filtration

Conditioning

Drinking Water

Optional Enhancements

Installation

Maintenance + Warranty

Why We Start With the Water.

Still Have Questions?